Popup viruses on the iPhone: how to get rid!
Popups on the iPhone are becoming more and more of a problem. You may have been presented with a popup that suggested you had won a prize, your credit card info was at risk or that your iPhone was infected with virus/malware/adware or hacked. The dialogs often only have an ‘OK’ button in order to trick you into tapping it. If you are unfortunate enough to click ‘ok’ then you may find that you are constantly hassled by further pop-ups, regardless of what webpage you are on, often requesting that you call a number in order to remove them or stating that your device is at risk.
Oops, I pressed ‘ok’: What to do if you have already pressed ok?
Key point: DO NOT CALL THE NUMBER. Often these numbers will be premium rate numbers or they will try to get you to give your card details over the phone.
- Turn your device on and off, this should get rid of any dialogs which are currently being displayed.
- Go to Settings > Safari > Clear Browsing History.
This should fix the issue, but if for whatever reason it persists then you need to do the following:
- Settings > General > Reset > Reset all settings (this will reset your settings, such as background, ringtone, passcode. But will not affect your data)
- Read our article on Safari’s built in popup blocker to prevent the same thing happening again in the future.
Let us know if this article helped you. If you have any screenshots of the popups you have encountered, then please send them in as we would like to feature as many different examples on this page as possible.
Further reading on this subject: