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All of our articles are based on common questions we, on team illPod, are asked on a regular basis, so if you have a question let us know and we will do our best to answer it and maybe write a blog on the subject.
Popups on the iPhone are becoming more and more of a problem. You may have been presented with a popup that suggested you had won a prize, your credit card info was at risk or that your iPhone was infected with virus/malware/adware or hacked. The dialogs often only have an ‘OK’ button in order to trick you into tapping it. If you are unfortunate enough to click ‘ok’ then you may find that you are constantly hassled by further pop-ups, regardless of what webpage you are on, often requesting that you call a number in order to remove them or stating that your device is at risk.
Oops, I pressed ‘ok’: What to do if you have already pressed ok?
Key point: DO NOT CALL THE NUMBER. Often these numbers will be premium rate numbers or they will try to get you to give your card details over the phone.
Turn your device on and off, this should get rid of any dialogs which are currently being displayed.
Go to Settings > Safari > Clear Browsing History.
This should fix the issue, but if for whatever reason it persists then you need to do the following:
Settings > General > Reset > Reset all settings (this will reset your settings, such as background, ringtone, passcode. But will not affect your data)
Read our article on Safari’s built in popup blocker to prevent the same thing happening again in the future.
Let us know if this article helped you. If you have any screenshots of the popups you have encountered, then please send them in as we would like to feature as many different examples on this page as possible.
What to do if you get a popup on the iPhone and the only option is to press ok?
If you are presented with a popup on your iPhone claiming that you have won a prize or that your iPhone is at risk with no option but to press ‘ok’: do not press ok! This could lead to a barrage of further pop-ups. Simply follow the instructions below:
Press the home button twice and swipe up to quit Safari, Facebook or whatever app the popup appeared in.
This should fix the issue, you will be ok to re-open the app and carry on as normal. However if this method does not fix the issue follow the next steps below.
Switch your device off and on again.
Follow the steps in our article on Safari’s popup blocker to avoid further popups.
Did this article help you? Let us know in the comments, also if you have screen shots of the popup that appeared on your device then please send it in, as we are interested to see how many variations there are out there.
Are you missing calls and/or texts on your iPhone because it is not ringing or vibrating as normal?
This is a surprisingly common query that we receive. Often the answer is very simple. The cause is accidental activation of an iOS feature known as ‘do not disturb’ mode.
You can check whether you have the setting activated by looking for the crescent moon symbol in the top right corner of your screen, next to the battery percentage.
If this is activated then your phone will not ring or vibrate unless the iPhone is unlocked. This clever little feature is designed to make sure you do not get woken up by calls while you are asleep, at the movies or in a meeting.
To deactivate the feature slide up from the bottom of your screen to reveal the control centre. Here you can tap the crescent moon symbol to deactivate ‘do not disturb’. Your iPhone will now receive calls and texts as normal.
Did this article help you? Do you have any other questions/advice you’d like us to address on our blog? Let us know in the comments.
We have had customers ask for help with Apple’s new night mode setting and made this list to solve some common issues. Night shift is Apple’s new night time feature for iPhone and iPad. When activated it will change the brightness and soften the colours on your screen with an aim to help you sleep better.
Having problems with Night Shift? Here are a few reasons why night mode may not appear in the settings on your device or unexpectedly deactivate itself.
You are not running iOS 9.3 or above
You can check which version of iOS you are using in Settings > general > about. If you are not running iOS 9.3 or higher then you need to tap update in settings > general >software update
night shift is only available for iPhone 5S and above.
Unfortunately the following devices do support iOS 9.3 but do not support night shift: iPhone 5, iPhone 5c, iPod touch 5G, iPad mini, iPad 2, iPad 3, iPad 4.
setting changes cause night mode to deactivate
Activating low power mode or changing accessibility settings can cause night shift to deactive.
Have you had a play with night shift, let us know what you think in the comments.