How to get rid of an iPhone popup when the only option is ‘ok’

What to do if you get a popup on the iPhone and the only option is to press ok?

If you are presented with a popup on your iPhone claiming that you have won a prize or that your iPhone is at risk with no option but to press ‘ok’: do not press ok!  This could lead to a barrage of further pop-ups. Simply follow the instructions below:

  1. Press the home button twice and swipe up to quit Safari, Facebook or whatever app the popup appeared in.

This should fix the issue, you will be ok to re-open the app and carry on as normal. However if this method does not fix the issue follow the next steps below.

  1. Switch your device off and on again.
  2. Follow the steps in our article on Safari’s popup blocker to avoid further popups.

If you find you are affected by a constant barrage of popups then check out our other article.

Did this article help you? Let us know in the comments, also if you have screen shots of the popup that appeared on your device then please send it in, as we are interested to see how many variations there are out there.


Further reading on this subject:

Missing calls and texts on iPhone.

Are you missing calls and/or texts on your iPhone because it is not ringing or vibrating as normal?

This is a surprisingly common query that we receive. Often the answer is very simple. The cause is accidental activation of an iOS feature known as ‘do not disturb’ mode.

You can check whether you have the setting activated by looking for the crescent moon symbol in the top right corner of your screen, next to the battery percentage.

iPhone iOS Do not disturb
Do not disturb mode.

If this is activated then your phone will not ring or vibrate unless the iPhone is unlocked. This clever little feature is designed to make sure you do not get woken up by calls while you are asleep, at the movies or in a meeting.

Do not disturb activated.
Do not disturb mode – on
Do not disturb mode - off
Do not disturb mode – off

To deactivate the feature slide up from the bottom of your screen to reveal the control centre. Here you can tap the crescent moon symbol to deactivate ‘do not disturb’. Your iPhone will now receive calls and texts as normal.


Did this article help you? Do you have any other questions/advice you’d like us to address on our blog? Let us know in the comments.

Why does night mode not show on my iPhone or iPad?

We have had customers ask for help with Apple’s new night mode setting and made this list to solve some common issues. Night shift is Apple’s new night time feature for iPhone and iPad. When activated it will change the brightness and soften the colours on your screen with an aim to help you sleep better.

Having problems with Night Shift? Here are a few reasons why night mode may not appear in the settings on your device or unexpectedly deactivate itself.

  1. You are not running iOS 9.3 or above

You can check which version of iOS you are using in Settings > general > about. If you are not running iOS 9.3 or higher then you need to tap update in settings > general >software update


  1. night shift is only available for iPhone 5S and above.

Unfortunately the following devices do support iOS 9.3 but do not support night shift: iPhone 5, iPhone 5c, iPod touch 5G, iPad mini, iPad 2, iPad 3, iPad 4.


  1. setting changes cause night mode to deactivate

Activating low power mode or changing accessibility settings can cause night shift to deactive.


Have you had a play with night shift, let us know what you think in the comments.


How to activate iPhone night mode.

Night shift is Apple’s new night time feature for iOS 9.3. When activated it will change the brightness and soften the colours on your screen with an aim to help you sleep better.

Method 1: Using Siri

  1. activate siri (hold home button)
  2. say ‘enable night mode’

Method 2: Through Settings

  1. Tap on ‘Settings’
  2. Select ‘Display & Brightness’
  3. Toggle the ‘night shift’ switch
  4. Adjust the ‘warmth’ using the slider on the same page

Method 3: schedule

  1. Tap on ‘Settings’
  2. Select ‘Display & Brightness’
  3. Toggle the ‘night shift’ switch
  4. Toggle the ‘schedule’ switch
  5. Enter the times that you wish night shift to turn on and off.
iPhone night mode
iOS 9.3 feature: night shift

Have you tried night shift yet? If so do you think it aids you to drift off? Let us know in the comments.

Safari crashes when links are clicked (fixed)

iOS 9.3 bug – Safari crashing when links/permalinks are clicked

As you may have experienced or seen in the ether of online news, there is a ‘glitch’ (I think bug describes it more accurately but Apple don’t like that word) with the latest update of iOS (9.3).

What is it?

 This is a known issue with iOS 9.3 – Apple have acknowledged the issue and will provide a fix in the next software update. This bug can affect any device running iOS 9.3 however some users experience it and others do not.

Here is a video showing the issue:

Temporary fix

 A temporary fix would be to use Chrome, Dolphin or Opera Mini. You can do this by downloading your preferred browser from the App Store.

Have you been affected by this bug? Let us know in the comments.

UPDATE: 1/4/16

Within hours of writing this article apple have issued a software update to address this issue.

Permanent Fix

 A permanent fix has now been issued in the form of iOS 9.3.1, to install this update go to the Settings app, then select general and then software update. Here you should be able to download and install the latest version of iOS.



Easter 2016 – Opening times

Due to the Easter bank  holiday weekend we will be open the following times over the break:

Good Friday – 25th March : 10am – 5pm

Saturday – 26th March : 9am – 5.30pm

Easter Sunday – 27th March : CLOSED

Easter Monday – 28th March : 10am – 5pm


Normal opening hours will resume from Tuesday 29th March. These can be found here: Opening times

On behalf of the team here at illPod i’d like to wish you a lovely break.

Got an old iPod gathering dust in a drawer? This could be your ticket to a brand new iPod!

We often get customers asking if we can still repair the iPod nano 1st generation. Many are surprised to hear that there is a recall on these devices.

Apple issued a recall on these devices in 2011. Despite this fact there are still many of these devices out there. Many of which no longer function.

There is more good news! As the iPod nano 1st generation is now discontinued, Apple replace with the latest generation. At the time of writing that’s the iPod nano 7th gen. So if you have one of these iPods make sure you take advantage of this offer now.

Follow the link below to see if you are eligable:
Apple iPod nano 1st gen replacement program

If you manage to get a shiny new iPod we’d love to hear from you in the comments.

National Apprenticeship Week

NAW 2016 – 14th – 18th March 2016

As you may be aware it is currently National Apprenticeship Week, we are proud to employ, train and empower apprentices. Curtis, our Repair Manager and longest standing full time employee started out as an apprentice in 2012. 50% of our team is made up of current or former apprentices. We find apprentices are great as the work we do is very specialist and it is not easy to find technicians with the exact qualifications, experience or knowledge, therefore the training/learning element of an apprenticeship is perfectly suited. For apprentices we offer training in skills that they will not be able to easily acquire elsewhere.

With all this in mind, we thought that we would give you an insight into how we have found the apprenticeship process. This might be especially useful for prospective employers thinking about taking on an apprentice or young people considering this as a career option.

Employer: James Pink (Company Director)

Why do you employ apprentices?

At illPod we pride ourselves on both the quality and technical knowledge of our repair technicians. When I first started to look for technicians, I found most were lacking the knowledge and/or skill. For this reason, I looked into apprenticeship schemes in the hope that this would allow us to train our own technicians to our exacting requirements. The cost benefit of the apprentice wage helps to offset the time and costs incurred in training an apprentice. However do not be under the illusion that you are getting cheap labour – apprentices are usually school leavers who need lots of training, mentoring and guidance to get them up to the same level as an experienced applicant.

3 important lessons you learnt from hiring and training apprentices

  • Training will take a long time. Show confidence in your candidates to help keep them motivated through what may be a steep learning curve.
  • Assume no pre-existing knowledge – including common sense and problem solving skills.
  • If you put the time and effort into finding the right candidate and offering invaluable training that they will not be able to get anywhere else, you will be rewarded with hardworking, brilliantly trained employees who you will want to keep in your organisation for years to come.

3 best things about having an apprentice on your team

  • Enthusiasm, passion for the role and desire to learn new things
  • Invariably eager to please both customers and management alike
  • Willing to put in the extra effort required to make sure they are up to speed.

3 worst things about having an apprentice on your team

  • They NEVER do the work that the college tutor sets, on time.
  • You will probably lose 50% of apprentices in the first 3 months – Often, on taking the job and doing the role everyday, they may realise it’s not for them.
  • Sometimes an over-eagerness to please, coupled with inexperience can lead to mistakes, mishaps or unrealistic promises.

Would you recommend hiring apprentices?

Yes, but it will not suit every business. It will depend on your organisation requirements and what you are looking to get from an apprentice and of course, what you have to offer.

Former Apprentice: Curtis Marriott (Repair Manager)

Why did you choose an apprenticeship?

I decided to do an apprenticeship because it is a good way to start a career.

What were 3 most important lessons you learnt whilst doing your apprenticeship?

  • Skills and attributes for working in a workplace.
  • How to deal with customer care.
  • How to work as part of a team and understand hierarchy

What were the 3 best things about doing an apprenticeship?

  • Paid to learn
  • Learning new skills
  • Industry recognised qualification

What were the 3 worst things about doing an apprenticeship?

  • Errand boy
  • Completing cleaning tasks
  • Dealing with customer concerns

Would you recommend apprenticeships?

I would highly recommend them to anyone, as you gain life skills, also because it gives you one step onto your career ladder.

Current Apprentice: Marcin Brzezinski (Apprentice Mac Technician)

Why did you choose an Apprenticeship?

I chose an apprenticeship because instead of learning just theory like I would in college, I also get the practice relevant to my job.

What are the 3 most important lessons you have learnt in your apprenticeship so far?

  • Doing my apprenticeship, I’ve learned how to work as a team. Most of the jobs I do, I have to seek some help from my colleagues and if they need anything from me, I’m always happy to help.
  • How to repair apple devices.
  • How to organise my workspace and the parts of the device that I’m repairing.

What have been the 3 best things about your apprenticeship so far?

  • Responsibility: as it motivates me to work.
  • Earn while you learn.
  • Getting valuable experience.

What have been the 3 worst things about your apprenticeship so far?

  • Tasks that are not related to the position. (but somebody has to do the dirty work…)
  • Have to spend more time at work than I would do in college.
  • Breaking bad news to customers- not every device is repairable or economically viable to repair.

Would you recommend doing an apprenticeship?

I would highly recommend doing an apprenticeship.

New Blog

Welcome to our new blog.

One of my new years resolutions was to record and share our musings and advice as insiders working in the world of Apple. So here we go…

Principally the content on our blog will be created by me, James Pink – illPod’s founder and current company director, but we hope to have guest posts from members of the illPod team and others should there be interest.

Area’s we hope to cover include:

  • LTD company News & Updates
  • Advice on common problems and issues we see
  • Opinion on current goings on in the world of Apple
  • Troubleshooting guides
  • Teardown and analysis of parts, accessories and more
  • Write-ups on particularly interesting or challenging repairs
  • Explanation of the electronics behind certain faults and why they happen

I hope you will enjoy reading!

If you have any questions or blog requests please do not hesitate to let us know in the comments