Missing calls and texts on iPhone.

Are you missing calls and/or texts on your iPhone because it is not ringing or vibrating as normal?

This is a surprisingly common query that we receive. Often the answer is very simple. The cause is accidental activation of an iOS feature known as ‘do not disturb’ mode.

You can check whether you have the setting activated by looking for the crescent moon symbol in the top right corner of your screen, next to the battery percentage.

iPhone iOS Do not disturb
Do not disturb mode.

If this is activated then your phone will not ring or vibrate unless the iPhone is unlocked. This clever little feature is designed to make sure you do not get woken up by calls while you are asleep, at the movies or in a meeting.

Do not disturb activated.
Do not disturb mode – on
Do not disturb mode - off
Do not disturb mode – off

To deactivate the feature slide up from the bottom of your screen to reveal the control centre. Here you can tap the crescent moon symbol to deactivate ‘do not disturb’. Your iPhone will now receive calls and texts as normal.

 

Did this article help you? Do you have any other questions/advice you’d like us to address on our blog? Let us know in the comments.

Why does night mode not show on my iPhone or iPad?

We have had customers ask for help with Apple’s new night mode setting and made this list to solve some common issues. Night shift is Apple’s new night time feature for iPhone and iPad. When activated it will change the brightness and soften the colours on your screen with an aim to help you sleep better.

Having problems with Night Shift? Here are a few reasons why night mode may not appear in the settings on your device or unexpectedly deactivate itself.

  1. You are not running iOS 9.3 or above

You can check which version of iOS you are using in Settings > general > about. If you are not running iOS 9.3 or higher then you need to tap update in settings > general >software update

 

  1. night shift is only available for iPhone 5S and above.

Unfortunately the following devices do support iOS 9.3 but do not support night shift: iPhone 5, iPhone 5c, iPod touch 5G, iPad mini, iPad 2, iPad 3, iPad 4.

 

  1. setting changes cause night mode to deactivate

Activating low power mode or changing accessibility settings can cause night shift to deactive.

 

Have you had a play with night shift, let us know what you think in the comments.

 

How to activate iPhone night mode.

Night shift is Apple’s new night time feature for iOS 9.3. When activated it will change the brightness and soften the colours on your screen with an aim to help you sleep better.

Method 1: Using Siri

  1. activate siri (hold home button)
  2. say ‘enable night mode’

Method 2: Through Settings

  1. Tap on ‘Settings’
  2. Select ‘Display & Brightness’
  3. Toggle the ‘night shift’ switch
  4. Adjust the ‘warmth’ using the slider on the same page

Method 3: schedule

  1. Tap on ‘Settings’
  2. Select ‘Display & Brightness’
  3. Toggle the ‘night shift’ switch
  4. Toggle the ‘schedule’ switch
  5. Enter the times that you wish night shift to turn on and off.
iPhone night mode
iOS 9.3 feature: night shift

Have you tried night shift yet? If so do you think it aids you to drift off? Let us know in the comments.

Safari crashes when links are clicked (fixed)

iOS 9.3 bug – Safari crashing when links/permalinks are clicked

As you may have experienced or seen in the ether of online news, there is a ‘glitch’ (I think bug describes it more accurately but Apple don’t like that word) with the latest update of iOS (9.3).

What is it?

 This is a known issue with iOS 9.3 – Apple have acknowledged the issue and will provide a fix in the next software update. This bug can affect any device running iOS 9.3 however some users experience it and others do not.

Here is a video showing the issue:


Temporary fix

 A temporary fix would be to use Chrome, Dolphin or Opera Mini. You can do this by downloading your preferred browser from the App Store.

Have you been affected by this bug? Let us know in the comments.

UPDATE: 1/4/16

Within hours of writing this article apple have issued a software update to address this issue.

Permanent Fix

 A permanent fix has now been issued in the form of iOS 9.3.1, to install this update go to the Settings app, then select general and then software update. Here you should be able to download and install the latest version of iOS.